Hosting: Domain Name Service (DNS)
Do I need to change my domain name server
(DNS) information if I contract web hosting from
hosting companies and ISP's will request that
you change the DNS Information for your domain
name so that they can manage and make necessary
zone file modifications for your domain name;
i.e., connecting your domain name to a website
they may be hosting for you or setting your
domain name's mail routing options.
In the event
that your web hosting company or ISP directs you
to change the domain name servers (DNS) listed
as authoritative for your domain name to name
servers that they administer, the IP Address and
other zone file related functionality of online
support interface will no longer be relevant or
accessible. The administrator of the new DNS
servers will need to create the necessary zone
file entries for your domain name using their
own systems. The online support interface can
only edit zone file information (such as IP
Addresses and MX Records) on name servers
administered by Matrix Hosting.
hosting or ISP company may provide you with the
following two options: Option 1: Update the
authoritative DNS servers listed with the
registry for your domain name to name servers
that they manage so that they can administer
your zone file entries using their internal
systems. Option 2: Allow our DNS servers to
remain authoritative for your domain name and
simply edit the IP Address of your domain name
using the online support interface, so that your
domain translates to the IP Address of the
computer that is hosting your website.
Option 1 may be
preferable to your web host or ISP, since they
will be able to make the exact zone file
settings that are needed to host your web site.
They can also quickly make changes without your
having to make the changes through the online
Option 2 is typically a quicker means of
achieving the same objective of connecting your
domain name to the Web server hosting your web
site. However, most web hosting companies
require that you move your domain name to their
domain name servers.
Do I need to own or register a DNS?
You do not need
to own or register your own DNS (domain name
servers) in order to register a domain name or
to sign up for email or Web
How do I register a DNS on the Internet?
In the same way
that a domain name must be registered with a
central registry to be recognized on the
Internet, DNS (domain name servers) must also be
registered with a central registry. Matrix Hosting
customers can register domain name servers
through the online support interface, based on
the following criteria:
For .com, .net
and .org domain names, you can register a DNS
associated with your registered domain name
through the online support interface, only if
the domain name was registered through Matrix Hosting.
All other DNS registrations must be submitted to
the official registrar for the domain name.
If your domain
name meets the criteria for using the online
interface to register your DNS, login to the
interface using your username and password
(typically established during the domain name
registration process) and click the Modify DNS
function in the interface. Enter the name of the
DNS server you intend to register (example:
dns1.mybrand.com) and click submit.
In the event
that the online support interface cannot
translate the Name Server name into an IP
Address, you will be prompted to enter the IP
Address of the Name Server you are attempting to
register. Enter this information and then click
'Yes' to submit the registration. A confirmation
email will be sent to the administrative contact
on file for the domain name. The DNS
registration will not be completed until you
check your email and follow the instructions to
get to the final step in the confirmation
Once you have
completed the confirmation process and the
information you have provided is valid, the
registration will be submitted to the registry.
Please allow 24-72 hours for you DNS
registration to be processed and updated by the
You must actually have a DNS in operation at a
dedicated and unique IP Address (that is not yet
registered as a DNS server) in order for the DNS
server registration to be completed.
I have changed the authoritative DNS for my
domain name to another company's DNS servers.
Where can I go to make changes to IP addresses,
domain aliases, MX records or SOA information?
To make any
changes to your IP Addresses, Domain Aliases, MX
Records or SOA Information after you have
changed the DNS servers listed as authoritative
for your domain name from Matrix Hosting's DNS to
another company's DNS, you must contact the new
DNS Administrators, since they are now
responsible for creating and managing the zone
file for your domain name.
How long does it take for changes to DNS
Information submitted through the online support
interface to take effect?
must be confirmed via a link that is emailed to
the contact email address on file for the domain
name. The link accesses the final step in the
confirmation process. Once this confirmation
process is completed, it may take up to 72 hours
for your DNS changes to be effective across the
Why do I have different support functionality
available for different domain names registered
through Matrix Hosting?
If you have
multiple domain names registered through Matrix Hosting
that have different functionality when you log
into the online support interface, please check
the following list for the capabilities
available for the individual domain name:
You are able to
edit DNS and contact information for a domain
name, but have no access to IP addresses, domain
aliases, MX records or SOA information: This
basically means that the domain name uses Matrix Hosting
as its supporting registrar manager, but the
domain name servers listed as authoritative for
the domain name are administered through a
different organization. Therefore, Matrix Hosting
cannot apply changes to the zone file
information for the domain name. The DNS
administrator of your domain name must make
these changes for you.
You are able to
edit IP addresses, domain aliases, MX records
and SOA information for a domain name, but not
contact information or DNS information: This
means that the domain name lists Matrix Hosting's
domain name servers as authoritative for the
domain name, but does not use Matrix Hosting as its
registrar manager. Therefore, Matrix Hosting cannot
offer the functionality to change your DNS
information or contact information. You must
make these changes with the registrar on file
for your domain name.