Q: I am located in Alaska (or any place under the
planet), Can I purchase
a website from you?
A: Yes, we host international customers all over the world. In
fact we are internationally location in Malaysia, UK and USA to
advance resources of internet connectivity.
Q: Do you offer dial up internet access ?
A: No, we don not provide dial up internet access at the present time.
Q: Can I purchase more than one website from you ?
A: Yes, there is not limit to how many websites you can order from us.
Q: My dial-up ISP gives me webspace, and there are
many free web hosting services. Why should I pay for web hosting ?
A: Buying professional web hosting from Matrix Business System gives
you many benefits over free services. You get a permanent website
address, e.g., www.mysite.com, for your website, and complete control
over your domain, giving your website a more professional look. You
also get to use many web technologies with your account (CGI, PHP
etc.) that free accounts can't offer. You also get a generous capacity
of webspace, and we don't put banner ads or popups on your website.
Plus, with our low prices, professional and reliable webspace is
affordable too. top
Q: Who's name will my free domain name be registered
A: The domain name will be registered in your name, as entered on our
online ordering form. top
Q: Why are you so cheap ?
A: We're cheap because we don't make a huge profit from every hosting
account we sell.
average customer is so impressed with our service that they recommend
us to 2 friends, resulting in vast amounts of referrals that we have
not had to advertise for. top
Q: Are there any hidden charges that I should know
A: No, there are no hidden charges. We offer a no hidden charges
guarantee, everything is included in the price you see. top
Q: Do you offer a 30 day refund policy ?
A: We do not offer refund.top
What happens if I change my credit card ?
Q: Do you support Microsoft FrontPage 98 / 2000 /
A: Yes, we fully support FrontPage 98, 2000 & 2002. To activate
FrontPage extensions all you need to do is to log into your easy to
use control panel and click on FrontPage and install. The extensions
are now live straight away. You need extensions if you are going to
upload your webpages to your website via FrontPage. top
Q: I have just ordered, when can I except my website
to be live ?
A: If you have ordered a transfer of an existing website, then you
will receive your welcome email which includes how to complete the
transfer normally within 8 hours. If you have ordered a new website,
you will still receive your welcome email within 8 hours, however,
your new domain name has to be registered with the worlds computers
and this takes up to 72 hours. Nevertheless, you can still work on your
website in the time being as we provide a temporary link until your
domain name goes live. top
Q: You run UNIX servers - but I have a Windows
computer - does this matter ?
A: No - not at all. It does not matter what make or model your
computer is or what software you run - our servers and webspace work
with every type of computer and software without a problem. top
Q: Are your servers reliable ?
A: Our servers are UNIX based which means they are very reliable
indeed. We aim to achieve 100% uptime constantly and are continually
working to improve every aspect of our service. We are so confident
with how reliable our servers are that we offer a 99.9% uptime
Q: How do I access my control panel ?
A: Your control panel goes live as soon as you receive our welcome
email. If your website was www.mysite.com, your control panel would be
http://mysite.com:2082 - please note however that if you have ordered
a transfer of an existing website it can take 2-4 days for your
website and control panel to become live. In such circumstances we
provide a temporary address for you to access your control panel so
that you can get working on your website ASAP. top
Q: What domain names can I transfer to you ?
A: We can host any domain name in the world and you can transfer any
domain name to us free of charge by asking your current provider to
change your nameservers to: ns1.mbssb.com & ns2.mbssb.com. top
Q: How can I tell if a domain name is available ?
A: Simply click on "domain names" above and then "find
a domain name", type in your desired domain name and it will show
whether it is available or not. top
Q: I wish to sell products from my website. Do you
offer any e-commerce systems ?
A: We do offer e-commerce solutions. Please visit our e-commerce
Q: What credit / debit cards to you accept ?
A: We currently accept MasterCard, Visa, EuroCard, Visa Delta, Switch,
Solo, JCB and Discover cards. top
Q: Can I pay in other currencies ?
A: Yes, as well as paying in $US (American dollars), you can also pay
in £UK (British pounds) and €Euro. top
A: Our systems will automatically bill the original credit / debit
either every month or every year depending on how you elected to pay.
When you order your website you will receive a email from PayPal
(our payment processor) which will contain a username and
password for their system. This is very important and you should keep
this email safe. Using the information in this email, you can log into
PayPal's systems and change your credit / debit card details. Please
note that we do not delete your website if your credit / debit card
fails, we simply contact you to see if we can help. Our systems will
try again if the payment fails another 2 times after which your
website will be suspended but not deleted. As soon as the payment is
recieved your account is re-opened within minutes. top
Q: Is it safe to put my credit / debit card
information on your website ?
A: Yes it is. Our online ordering forms are on 128 bit encrypted
webpages, which means that no one can see your information apart from PayPal
(our payment processor). top
Q: For some reason my credit / debit card was
declined, can you try again ?
A: If you card fails then our systems will try again every day for a
further 2days. If you card has still not been accepted at this point,
one of our friendly support staff will be in contact to help. Please
do not worry about your website being deleted, we will only delete
your website if we have received no reply for 2 weeks or more, however
your website will be suspened if your payments fail 3 times. If you
card fails on the 1st attempt but is accepted on a retry, then it
could be due to the authorising banks computer being down or
Q: I don't have a credit / debit card. Can I use my
friends card ?
A: If your friend does not mind you using their credit / debit card
then we have no problem with this. However, your friend must be
present and enter his / her credit / debit card information
Advanced user questions
Q: Will I have shell access to my account ?
A: Yes, this comes as standard. top
Q: Do you support ASP ?
A: Due to the security issues surrounding other server platforms, we
only use high performance UNIX servers which do not support ASP.
However, UNIX does support PHP and MySQL which most web designers
consider more stable. top
Q:What server hardware do you use ?
A: We use industrial strength web server equipment for performance and
reliability including Intel Pentium and Sun Sparc based systems. All
servers have dual processors, dual 100Mbit Ethernet adapters, a
minimum of 1 gigabyte of memory and a server grade mainboard and
chipset. Storage is spread across multiple Ultra 160 SCSI hard disk
drives using Adaptec RAID controllers. top
Q: What operating system do you use ?
A: We run UNIX based servers for maximum flexibility. Our machines are
predominately FreeBSD based with Sun Solaris being used in some
particularly high load situations. top
Q: What is your data backup systems ?
A: Every server on our network runs a RAID based disk redundancy
solution, should any of the primary disk drives fail, a secondary disk
drive can take over the work load with no loss of availability.
Backups are made daily. top
Q: I am a website designer, can I order your services
and then charge my clients extra and keep the difference ?
A: There is no problem with this at all. In fact, we have many web
designers that do this for their clients. You are totally free to
charge them whatever you like. top
A: My question isn't here. What should I do ?
A: Please contact
us and one of our friendly support team will be delighted to help. top