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Matrix Hosting:  FAQ - Web Hosting

General questions
I am located in Alaska (or any place under the planet), Can I purchase a website from you ?
Do you offer dial up internet access ?
Can I purchase more than one website from you ?
My dial-up ISP gives me webspace, and there are many free web hosting services. Why should I pay for web hosting ?
Who's name will my free domain name be registered in ?
Why are you so cheap ?
Are there any hidden charges that I should know about ?
Do you offer a 30 day refund policy ?
My question isn't here, what should I do ?

Website hosting questions
Do you support FrontPage™ 98 / 2000 ?
I have just ordered, when can I except my website to be live ?
You run UNIX servers - but I have a Windows computer - does this matter ?
Are your servers reliable ?
How do I access my control panel ?
What domain names can I transfer to you ?
How can I tell if a domain name is available ?
I wish to sell products from my website. Do you offer any e-commerce systems ?
My question isn't here, what should I do ?

Payment questions
What credit / debit cards to you accept ?
Can I pay in other currencies ?
What happens if I change my credit / debit card ?
Is it safe to put my credit / debit card information on your website ?
For some reason my credit / debit card was declined, can you try again ?
I don't have a credit / debit card. Can I use my friends card ?
My question isn't here, what should I do ?

Advanced user questions
Will I have shell access to my account ?
Do you support ASP ?
What server hardware do you use ?
What operating system do you use ?
What is your data backup systems ?
I am a website designer, can I order your services and then charge my clients extra and keep the difference ?
My question isn't here, what should I do ?


General questions


Q: I am located in Alaska (or any place under the planet), Can I purchase a website from you?

A: Yes, we host international customers all over the world.  In fact we are internationally location in Malaysia, UK and USA to  tap the advance resources of internet connectivity. top



Q: Do you offer dial up internet access ?

A: No, we don not provide dial up internet access at the present time. top



Q: Can I purchase more than one website from you ?

A: Yes, there is not limit to how many websites you can order from us. top



Q: My dial-up ISP gives me webspace, and there are many free web hosting services. Why should I pay for web hosting ?

A: Buying professional web hosting from Matrix Business System gives you many benefits over free services. You get a permanent website address, e.g., www.mysite.com, for your website, and complete control over your domain, giving your website a more professional look. You also get to use many web technologies with your account (CGI, PHP etc.) that free accounts can't offer. You also get a generous capacity of webspace, and we don't put banner ads or popups on your website. Plus, with our low prices, professional and reliable webspace is affordable too. top



Q: Who's name will my free domain name be registered in ?

A: The domain name will be registered in your name, as entered on our online ordering form. top



Q: Why are you so cheap ?

A: We're cheap because we don't make a huge profit from every hosting account we sell.
Plus, our average customer is so impressed with our service that they recommend us to 2 friends, resulting in vast amounts of referrals that we have not had to advertise for. top



Q: Are there any hidden charges that I should know about ?

A: No, there are no hidden charges. We offer a no hidden charges guarantee, everything is included in the price you see. top



Q: Do you offer a 30 day refund policy ?

A: We do not offer
refund.top


Website hosting questions


Q: Do you support Microsoft FrontPage 98 / 2000 / 2002?

A: Yes, we fully support FrontPage 98, 2000 & 2002. To activate FrontPage extensions all you need to do is to log into your easy to use control panel and click on FrontPage and install. The extensions are now live straight away. You need extensions if you are going to upload your webpages to your website via FrontPage. top



Q: I have just ordered, when can I except my website to be live ?

A: If you have ordered a transfer of an existing website, then you will receive your welcome email which includes how to complete the transfer normally within 8 hours. If you have ordered a new website, you will still receive your welcome email within 8 hours, however, your new domain name has to be registered with the worlds computers and this takes up to 72 hours. Nevertheless, you can still work on your website in the time being as we provide a temporary link until your domain name goes live. top



Q: You run UNIX servers - but I have a Windows computer - does this matter ?

A: No - not at all. It does not matter what make or model your computer is or what software you run - our servers and webspace work with every type of computer and software without a problem. top



Q: Are your servers reliable ?

A: Our servers are UNIX based which means they are very reliable indeed. We aim to achieve 100% uptime constantly and are continually working to improve every aspect of our service. We are so confident with how reliable our servers are that we offer a 99.9% uptime guarantee. top



Q: How do I access my control panel ?

A: Your control panel goes live as soon as you receive our welcome email. If your website was www.mysite.com, your control panel would be http://mysite.com:2082 - please note however that if you have ordered a transfer of an existing website it can take 2-4 days for your website and control panel to become live. In such circumstances we provide a temporary address for you to access your control panel so that you can get working on your website ASAP. top



Q: What domain names can I transfer to you ?

A: We can host any domain name in the world and you can transfer any domain name to us free of charge by asking your current provider to change your nameservers to: ns1.mbssb.com & ns2.mbssb.com. top



Q: How can I tell if a domain name is available ?

A: Simply click on "domain names" above and then "find a domain name", type in your desired domain name and it will show whether it is available or not. top



Q: I wish to sell products from my website. Do you offer any e-commerce systems ?

A: We do offer e-commerce solutions. Please visit our e-commerce section. top



Payment questions


Q: What credit / debit cards to you accept ?

A: We currently accept MasterCard, Visa, EuroCard, Visa Delta, Switch, Solo, JCB and Discover cards. top



Q: Can I pay in other currencies ?

A: Yes, as well as paying in $US (American dollars), you can also pay in £UK (British pounds) and €Euro. top


Q: What happens if I change my credit card ?

A: Our systems will automatically bill the original credit / debit either every month or every year depending on how you elected to pay. When you order your website you will receive a  email from PayPal (our payment processor) which will contain a username and password for their system. This is very important and you should keep this email safe. Using the information in this email, you can log into PayPal's systems and change your credit / debit card details. Please note that we do not delete your website if your credit / debit card fails, we simply contact you to see if we can help. Our systems will try again if the payment fails another 2 times after which your website will be suspended but not deleted. As soon as the payment is recieved your account is re-opened within minutes. top



Q: Is it safe to put my credit / debit card information on your website ?

A: Yes it is. Our online ordering forms are on 128 bit encrypted webpages, which means that no one can see your information apart from PayPal (our payment processor). top



Q: For some reason my credit / debit card was declined, can you try again ?

A: If you card fails then our systems will try again every day for a further 2days. If you card has still not been accepted at this point, one of our friendly support staff will be in contact to help. Please do not worry about your website being deleted, we will only delete your website if we have received no reply for 2 weeks or more, however your website will be suspened if your payments fail 3 times. If you card fails on the 1st attempt but is accepted on a retry, then it could be due to the authorising banks computer being down or overloaded. top



Q: I don't have a credit / debit card. Can I use my friends card ?

A: If your friend does not mind you using their credit / debit card then we have no problem with this. However, your friend must be present and enter his / her credit / debit card information themselves. top






Advanced user questions


Q: Will I have shell access to my account ?

A: Yes, this comes as standard. top



Q: Do you support ASP ?

A: Due to the security issues surrounding other server platforms, we only use high performance UNIX servers which do not support ASP. However, UNIX does support PHP and MySQL which most web designers consider more stable. top



Q:What server hardware do you use ?

A: We use industrial strength web server equipment for performance and reliability including Intel Pentium and Sun Sparc based systems. All servers have dual processors, dual 100Mbit Ethernet adapters, a minimum of 1 gigabyte of memory and a server grade mainboard and chipset. Storage is spread across multiple Ultra 160 SCSI hard disk drives using Adaptec RAID controllers. top



Q: What operating system do you use ?

A: We run UNIX based servers for maximum flexibility. Our machines are predominately FreeBSD based with Sun Solaris being used in some particularly high load situations. top



Q: What is your data backup systems ?

A: Every server on our network runs a RAID based disk redundancy solution, should any of the primary disk drives fail, a secondary disk drive can take over the work load with no loss of availability. Backups are made daily. top



Q: I am a website designer, can I order your services and then charge my clients extra and keep the difference ?

A: There is no problem with this at all. In fact, we have many web designers that do this for their clients. You are totally free to charge them whatever you like. top



A: My question isn't here. What should I do ?
A: Please contact us and one of our friendly support team will be delighted to help. top

 

 

About Matrix Hosting 

Matrix Hosting http://www.mbssb.com, established since 2000, provide exceptional value web hosting, domain registration, website design and programming services for small and medium size companies. 

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