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Matrix Hosting:  FAQ - Reseller

If I purchase just a standard reseller package and then require additional space, how do I order these and how soon will my account be upgraded?
I'm already a reseller with another company but your prices are much lower. How easy is it to move my customers over to your systems?
Is there a limit on how many multiple of space I can purchase ?
What happens if my customers go over the allocated disk space / bandwidth?
What services can I offer my customers?
Can I also reseller domain names?
I know you supply a free blind secure area, but can I have my own personalized secure area?
I am worried that you may increase your prices and I will not make a profit because of such a change, is this likely?
What does the "buy back scheme" mean?
What is a blind nameserver?
How can you offer such a reseller scheme at such a low price and make it profitable?
What benefit will the free business advice be to me?
I have a question that's not here, can you help ?

Q: If I purchase just a standard reseller package and then require additional space, how do I order these and how soon will my account be upgraded?

A: To upgrade, you purchase these the same way as you purchased your reseller account. You can choice how many multiply of space to purchase. Once you've purchased we guarantee that your account will be upgraded within 24 hours. top



Q: I'm already a reseller with another company but your prices are much lower. How easy is it to move my customers over to your systems?

A: It is very easy to move your customer over to us. After you have purchased your reseller account, you can set up all your customers via our WHM control panel. Then, you can either upload your customers files yourself or request that they do it. Once this is done, you simply change the nameservers to the ones we provide you with and between 24/72 hours later they are fully moved over. You can then cancel your account with your other reseller provider. top



Q: Is there a limit on how many multiply of space I can purchase ?

A: There is no limit at all. top



Q: What happens if my customers go over the allocated disk space / bandwidth?

A: Via our WHM control panel you can see exactly how much disk space and bandwidth your customers are using in real time. If it looks likely that you need more to cope this is the time to purchase an additional space. top



Q: What services can I offer my customers?

A: You can offer your customers all the features that we offer. top



Q: Can I also resell domain names?

A: Yes you can  and you are free to charge your customers what you like.  top



Q: I know you supply a free blind secure area, but can I have my own personalized secure area?

A: Yes you can. For example, if you had http://www.yoursite.com we can help you obtain a secure certificate which will give you https://www.yoursite.com which all your customers can share. However, we do supply a free blind secure area for your customers as standard. top



Q: I am worried that you may increase your prices and I will not make a profit because of such a change, is this likely?

A: Once you have purchased a reseller package, we guarantee that we will never increase the price you pay for it. top



Q: What does the "buy back option" mean?

A: Our "buy back scheme" was explained the the reseller section.  It means that we purchase customers from resellers that no longer wish to be a reseller. The price we pay per customer depends on: how long they have been a customer, the monthly fees they are paying and the amount of resources they use. top



Q: What is a blind nameserver?

A: A typical nameserver would show your customers that you are a reseller, for example, if we provided nameservers such as ns1.mbssb,com & ns2.mbssb.com, chances are your customers would visit us which could result in a lost customer for the reseller. To avoid this we provide blind nameservers that point to a website that contains nothing but "this website is used for our customers". Then, if a customer does visit the site they will find no trace of us. top



Q: How can you offer such a reseller scheme at such a low price and make it profitable?

A: We would rather make small amounts of profit from lots of resellers than over charge and have less resellers. top



Q: What benefit will the free business advice be to me?

A: Since our launch in 2000 we have had to gain customers for ourselves. Some of the customer gathering exercises we did worked, some did not. As we want to see our resellers become very successful we are more than happy to share this with them so that they can start making the right business decisions from day one and hopefully avoid spending money on non profit generating ideas. Please note that our free business advice is only made available to paying resellers and not the general public. top



Q: I have a question that's not here, can you help ?

A: Please contact us and one of our friendly support team will be delighted to help. top

 

 

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Matrix Hosting http://www.mbssb.com, established since 2000, provide exceptional value web hosting, domain registration, website design and programming services for small and medium size companies. 

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