Q: If I
purchase just a standard reseller package and then require additional space, how
do I order these and how soon will my account be upgraded?
A: To upgrade, you purchase these the same way as you purchased
your reseller account. You can choice how many multiply of space to purchase. Once you've purchased we guarantee that your
account will be upgraded within 24 hours. top
I'm already a reseller with another company but your prices are much lower. How
easy is it to move my customers over to your systems?
A: It is very easy to move your customer over to us. After you have purchased
your reseller account, you can set up all your customers via our WHM control panel. Then, you can either upload your customers files
yourself or request that they do it. Once this is done, you simply change the
nameservers to the ones we provide you with and between 24/72 hours later they
are fully moved over. You can then cancel your account with your other reseller
Is there a limit on how many multiply of space I can purchase ?
A: There is no limit at all. top
What happens if my customers go over the allocated disk space / bandwidth?
A: Via our WHM control panel you can see exactly how much disk space and bandwidth
your customers are using in real time. If it looks likely that you need more to
cope this is the time to purchase an additional space. top
What services can I offer my customers?
A: You can offer your customers all the features that we offer. top
Can I also resell domain names?
A: Yes you can and you are free to
charge your customers what you like. top
I know you supply a free blind secure area, but can I have my own personalized
A: Yes you can. For example, if you had http://www.yoursite.com we can help
you obtain a secure certificate which will give you https://www.yoursite.com
which all your customers can share. However, we do supply a free blind secure
area for your customers as standard. top
I am worried that you may increase your prices and I will not make a profit
because of such a change, is this likely?
A: Once you have purchased a reseller package, we guarantee that we will never
increase the price you pay for it. top
What does the "buy back option" mean?
A: Our "buy back scheme" was explained the the reseller section.
It means that we purchase customers from
resellers that no longer wish to be a reseller. The price we pay per customer
depends on: how long they have been a customer, the monthly fees they are paying
and the amount of resources they use. top
What is a blind nameserver?
A: A typical nameserver would show your customers that you are a reseller, for
example, if we provided nameservers such as ns1.mbssb,com & ns2.mbssb.com, chances are your customers would visit us which could
result in a lost customer for the reseller. To avoid this we provide blind
nameservers that point to a website that contains nothing but "this website
is used for our customers". Then, if a customer does visit the site they
will find no trace of us. top
How can you offer such a reseller scheme at such a low price and make it
A: We would rather make small amounts of profit from lots of
resellers than over charge and have less resellers. top
What benefit will the free business advice be to me?
A: Since our launch in 2000 we have had to gain customers for
ourselves. Some of the customer gathering exercises we did worked, some did not.
As we want to see our resellers become very successful we are more than happy to
share this with them so that they can start making the right business decisions
from day one and hopefully avoid spending money on non profit generating ideas.
Please note that our free business advice is only made available to paying
resellers and not the general public. top
have a question that's not here, can you help ?
A: Please contact us
and one of our friendly support team will be delighted to help. top